Frequently Asked Questions

Software

  • How do I update my screen?
  • How do I create my own layout for content?
  • How do I create my own custom weather tool using the Web Zone?
  • How do I create an RSS Feed and assign it to a Playlist?
  • How do I create a custom RSS Feed using a Web Zone?
  • How do I display a webpage full screen?
  • How do I display my Twitter or Facebook profile?
  • How do I display live TV from a website?
  • How do I get a YouTube Live stream to autoplay in fullscreen?

    • Hardware

  • I have published to my screen and it is not updating/What do I do if my screen is offline?
  • How do I find my screen/player's licence key (S/N)?
  • How do I configure proxy server settings on my screen/player?
  • How do I update my screen if it is not connected to the internet? (Plug and play method)
  • Why is my screen displaying "Error (Screen Mode Unmatch)"?

    • Touch

  • How do I delete the default screensaver Playlist from my touch screen?
  • How do I create a screensaver Playlist for my touch screen?
  • How do I display an interactive PDF as part of my Touch Playlist?

    • Server Information

  • What information do I need if there are restrictions in place on my network? (e.g. firewalls)
  • What security is in place on My Signage Portal?

    • General

  • What is the best web browser to use for MySignagePortal.com?
  • What are the recommended/supported media formats for my screen/player?
  • How do I convert my video file to a compatible format?
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